Shopping Cart

Press Kit

To provide you with the best and fastest support we have compiled 95 percent of the most freqeuntly asked questions. Don’t see your question here – please contact us!

ORDERS

Why might my copy of Vertellis be delayed?

Usually, it will take between 2 and 5 days for your copy to arrive. If that is not the case contact us at Facebook or hello@vertellis.com, and we’ll review the status of your package.

While we’re looking into what may have happened, please have a look at the confirmation email and confirm that the provided address is indeed correct.

I would like to give Vertellis as a present...

SHIPPING

Why might my copy of Vertellis be delayed?

Usually, it will take between 2 and 5 days for your copy to arrive. If that is not the case contact us at Facebook or hello@vertellis.com, and we’ll review the status of your package.

While we’re looking into what may have happened, please have a look at the confirmation email and confirm that the provided address is indeed correct.

RETURNS

Why might my copy of Vertellis be delayed?

Usually, it will take between 2 and 5 days for your copy to arrive. If that is not the case contact us at Facebook or hello@vertellis.com, and we’ll review the status of your package.

While we’re looking into what may have happened, please have a look at the confirmation email and confirm that the provided address is indeed correct.

What do I do when I receive the game damaged

If your game arrives damaged, please let us know as soon as you received the game, but within 14 days, and we’d be happy to send you a new copy. If possible, please include photos of the damaged copy, or packaging. Please contact us at hello@vertellis.com.


PAYMENT INFORMATION

Why might my copy of Vertellis be delayed?

Usually, it will take between 2 and 5 days for your copy to arrive. If that is not the case contact us at Facebook or hello@vertellis.com, and we’ll review the status of your package.

While we’re looking into what may have happened, please have a look at the confirmation email and confirm that the provided address is indeed correct.

Is it safe to order online?

Yes! We don’t store any of your payment information, and all payment traffic is handled by our payment service provider. We will never share any of your personal information.

What payment methods can I use?

You can use all major credit cards via our payment processer Stripe. We also accept Amazon Pay, as well as PayPal.

VERTELLIS FOR BUSINESS

Why might my copy of Vertellis be delayed?

Usually, it will take between 2 and 5 days for your copy to arrive. If that is not the case contact us at Facebook or hello@vertellis.com, and we’ll review the status of your package.

While we’re looking into what may have happened, please have a look at the confirmation email and confirm that the provided address is indeed correct.

Can I pay upon delivery?

At this time, we don’t provide this option.

Vertellis fits perfectly in my (web)shop! Can I start selling Vertellis?

Absolutely! We have two options for you.

If you’re interested in carrying Vertellis in your retail shop, please contact jessica@vertellis.com for wholesale options.

We also have a partner program where website owners and influencers can help spread the Vertellis mission.  Click here to learn more about this opportunity.

ABOUT VERTELLIS

Why might my copy of Vertellis be delayed?

Usually, it will take between 2 and 5 days for your copy to arrive. If that is not the case contact us at Facebook or hello@vertellis.com, and we’ll review the status of your package.

While we’re looking into what may have happened, please have a look at the confirmation email and confirm that the provided address is indeed correct.

You guys are awesome! Are you hiring?

Thank you! We’re always looking for ways to expand our mission, and new team members are an essential part of this growth. You can send an email to willem@vertellis.com and let us know who you are and why you’d like to join our team.

Note: We’re more interested in your philosophy of life than your polished resume.

I have a great idea for Vertellis - how can I reach you?

We’re always open to new ideas and suggestions! Send us an email at willem@vertellis.com. We look forward to your email!

How can we help you?

Thanks!
This field is required
This field is required
This field is required
This field is required

You can always reach us on Facebook

Leave a private message on our Facebook page, and we will get back to you ASAP. No Facebook? Good on you! You can email us at the below address.