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Money Back Guarantee

Money Back Guarantee

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100% satisfaction

100% satisfaction

Frequently Asked Questions

Have a question? You may be able to find your answer here. If not, you can always reach us via email or chat! 

Frequently Asked Questions

Have a question? You may be able to find your answer here. If not, you can always reach us via email or chat! 

Frequently Asked Questions

Why might my order be delayed?

Most packages arrive within 2 - 5 business days, although depending on the season, can take up to 8 business days. All order confirmations also include a tracking number so you can track your package directly with the shipping carrier. If you have any issues with tracking or your package does not arrive, please contact us at or using the contact form below. While we're reviewing the status of your order, please have a look at your confirmation email and confirm that the provided address is indeed correct.

Can I give Vertellis as a gift?

Absolutely! We don't indicate price on our packing slips and you even have the option to add a gift message in your cart! :)

What do I do if my order arrives damaged?

Please let us know! Send us a message at or through the contact form below and we'll get that fixed ASAP.

Is it safe to order online?

Yes! We don’t store any of your payment or personal information and all payments are securely processed by our payment service provider.

What payment options do you offer?

We accept all major credit cards, Amazon Pay, PayPal, and Apple Pay.

Can I pay when I receive my order?

At this time, we do not offer this option. However, we're committed to having 100% happy fans. If you receive your order and aren't satisfied, please reach out to us at

Vertellis would fit perfectly in my shop - Do you have a wholesale program?

Yes we do! You can apply for a wholesale account here: We'll be in touch once we receive your application!

What's your return policy?

We believe strongly in the power of our products, but if you're not 100% satisfied with your order, please let us know within 30 days via

How do I join the awesome Vertellis team?!

Thank you! We’re always looking for ways to expand our reach and new team members are an essential part of this growth. You can send an email to that includes a short video letting us know who you are and why you’d like to join our team. Video entries are mandatory! Tip: We’re more interested in your philosophy of life than your polished resume.

I have a great idea for Vertellis... how do I reach you?

Awesome! We’re always open to new ideas and suggestions. To share your thoughts, send us an email at We look forward to hearing from you!

Thanks for visiting!

We appreciate your interest in vertellis. Hopefully, you are leaving the website inspired and ready to reconnect with yourself and your loved ones.

If you like our missions, together we can help create beautiful conversations and make the world a little better!